Shipping policy
Delivery
Delivery times will be dependant on the type of service you have selected, the delivery method and the stock status of the items purchased. Delivery times / dates are not guarranteed and please note that Storm Buggies will not be liable for any financial loss or liability (whether direct or consequential) as a result of delayed deliveries or order processing.
IMPORTANT - PLEASE NOTE FOR ALL VEHICLE ORDERS:
Someone over the age of 18 must be available to accept the delivery between 08:00 - 18:00 (hours may vary by courier and during peak times) on the day specified above as there is ONLY ONE delivery attempt included in the price. You will be charged for any further delivery attempts (this charge is imposed on us by the delivery company).
Unlike with courier deliveries, you are not able to change the delivery date. If any change is made to the delivery date, you will be charged a full re-delivery charge.
On delivery please check the goods for any damage before signing. If the item is damaged, refuse to accept the item and point out to the delivery agent why. If the goods are contained within a box or packaging, please open the box and check all the contents for condition before signing. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and liability.
Deposit
Please note that the deposit is paid on the understanding that the vehicle ordered is subject to a firm agreement to purchase and is treated as such. The deposit will secure the vehicle for 7 days or longer if agreed with a company director.
Title
The goods shall remain our property until the full funds are received and cleared. A cheque given by you in payment shall not be treated as paid in full until the cheque has been cleared. The proceeds of any goods re-sold by you prior to the cheque having been cleared are to be held by you in trust for us. The risk in the goods passes to you when you take delivery.
Payment
We are unable to accept cash payments over £5,000 sterling. We will accept Bank transfers and most major debit and credit cards. We are unable to accept American Express cards.
Availability
All orders are subject to current availability of products. If the product you order is not in stock we will contact you and notify you of the estimated delivery date. If this delivery date is longer than 30 days after notification, you have the right to cancel the order and any funds received by us will be returned to you in full.
Acceptance of your order
We must receive payment of the price of the products and the delivery charges before we can process your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. Our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is there a binding contract created between us. Please also note while we endeavour to supply the colour ordered we reserve the right to supply other colours unless specifically stated otherwise. In the event of your chosen colour not being in stock we will contact you and make sure that the replacement colour is satisfactory.
Delivery charges
Please note that delivery charges for all products will apply unless an appointment has been made to collect the product in person from our warehouse or appointed dealer.
Price changes
If after the date of this order and before delivery of the goods to you, the manufacturers or importers recommended price of any goods is changed, we shall give notice of any change to you. Whilst we try to ensure that all prices are accurate, mistakes can sometimes occur and if we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.
Cancellation
If you cancel the order we will treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you fail to take and pay for the goods within reasonable of notification that the goods are available for delivery, we may treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you cancel the contract because of a price change notified by us to you, any deposit, which you have paid to us, will be returned to you. Should we have to give you notice that we wish to cancel this contract, for example due to the Manufacturer ceasing to produce the goods, we may pay you reasonable damages.
Right of cancellation
The United Kingdom's Distance Selling Regulations provide you with a right to cancel your order for products that you have purchased without viewing first hand. This right is valid at any time up to the end of the 14th working day following the day after the day on which you received the products. If you have visited one of our dealers or have visited us directly to view or be demonstrated on the product you are purchasing then distance selling regulations do not apply.
If you wish to cancel your order please email or call us immediately. Notice must be received in writing to notify us of your intention to cancel the order. Order number, date of purchase and contact details must be supplied. We would also appreciate if you could give your reasons why you have decided to cancel. The goods must be in an unused, new condition and must be returned with any items supplied including but not limited to accessories, clothing, manuals, oils etc. Unfortunately we are unable to accept returns on electrical items as we have no straightforward means of testing them.
If you have already received the products you must return them to us at the address we advise you to send them. We recommend you use recorded delivery service that insures the goods when returning them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
Please note that you are responsible for any return costs and you will not be refunded the original delivery cost.
Delivery times will be dependant on the type of service you have selected, the delivery method and the stock status of the items purchased. Delivery times / dates are not guarranteed and please note that Storm Buggies will not be liable for any financial loss or liability (whether direct or consequential) as a result of delayed deliveries or order processing.
IMPORTANT - PLEASE NOTE FOR ALL VEHICLE ORDERS:
Someone over the age of 18 must be available to accept the delivery between 08:00 - 18:00 (hours may vary by courier and during peak times) on the day specified above as there is ONLY ONE delivery attempt included in the price. You will be charged for any further delivery attempts (this charge is imposed on us by the delivery company).
Unlike with courier deliveries, you are not able to change the delivery date. If any change is made to the delivery date, you will be charged a full re-delivery charge.
On delivery please check the goods for any damage before signing. If the item is damaged, refuse to accept the item and point out to the delivery agent why. If the goods are contained within a box or packaging, please open the box and check all the contents for condition before signing. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and liability.
Deposit
Please note that the deposit is paid on the understanding that the vehicle ordered is subject to a firm agreement to purchase and is treated as such. The deposit will secure the vehicle for 7 days or longer if agreed with a company director.
Title
The goods shall remain our property until the full funds are received and cleared. A cheque given by you in payment shall not be treated as paid in full until the cheque has been cleared. The proceeds of any goods re-sold by you prior to the cheque having been cleared are to be held by you in trust for us. The risk in the goods passes to you when you take delivery.
Payment
We are unable to accept cash payments over £5,000 sterling. We will accept Bank transfers and most major debit and credit cards. We are unable to accept American Express cards.
Availability
All orders are subject to current availability of products. If the product you order is not in stock we will contact you and notify you of the estimated delivery date. If this delivery date is longer than 30 days after notification, you have the right to cancel the order and any funds received by us will be returned to you in full.
Acceptance of your order
We must receive payment of the price of the products and the delivery charges before we can process your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. Our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is there a binding contract created between us. Please also note while we endeavour to supply the colour ordered we reserve the right to supply other colours unless specifically stated otherwise. In the event of your chosen colour not being in stock we will contact you and make sure that the replacement colour is satisfactory.
Delivery charges
Please note that delivery charges for all products will apply unless an appointment has been made to collect the product in person from our warehouse or appointed dealer.
Price changes
If after the date of this order and before delivery of the goods to you, the manufacturers or importers recommended price of any goods is changed, we shall give notice of any change to you. Whilst we try to ensure that all prices are accurate, mistakes can sometimes occur and if we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.
Cancellation
If you cancel the order we will treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you fail to take and pay for the goods within reasonable of notification that the goods are available for delivery, we may treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you cancel the contract because of a price change notified by us to you, any deposit, which you have paid to us, will be returned to you. Should we have to give you notice that we wish to cancel this contract, for example due to the Manufacturer ceasing to produce the goods, we may pay you reasonable damages.
Right of cancellation
The United Kingdom's Distance Selling Regulations provide you with a right to cancel your order for products that you have purchased without viewing first hand. This right is valid at any time up to the end of the 14th working day following the day after the day on which you received the products. If you have visited one of our dealers or have visited us directly to view or be demonstrated on the product you are purchasing then distance selling regulations do not apply.
If you wish to cancel your order please email or call us immediately. Notice must be received in writing to notify us of your intention to cancel the order. Order number, date of purchase and contact details must be supplied. We would also appreciate if you could give your reasons why you have decided to cancel. The goods must be in an unused, new condition and must be returned with any items supplied including but not limited to accessories, clothing, manuals, oils etc. Unfortunately we are unable to accept returns on electrical items as we have no straightforward means of testing them.
If you have already received the products you must return them to us at the address we advise you to send them. We recommend you use recorded delivery service that insures the goods when returning them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
Please note that you are responsible for any return costs and you will not be refunded the original delivery cost.