Hammerhead Warranty Information
All machines are supplied with a Return to Base (RTB) Warranty
In the unlikely event that you need to use the warranty, you are responsible for returning and collecting the product at your own cost. If you would prefer to fit the parts yourself or have them fitted elsewhere, then we will provide replacement parts free of charge (subject to the warranty conditions below).
New Machine Retail Sales Warranty
We would like our customers to have complete peace of mind, so all fully assembled products sold by Storm Buggies (Performance Toys Ltd) are supplied with a RETURN TO BASE warranty for the original purchaser on both main parts and labour costs.
This is a guarantee against manufacturing structural or mechanical defects and within the periods stated, we will replace non wear and tear parts, providing the part is found by the company to be defective. Please see guidelines below for a breakdown of parts deemed wear and tear parts and so not covered under warranty.
In some cases, defective parts must be sent back to the company for inspection if asked for, prior to us sending out replacement parts. The purchaser must pay the postage cost for the returned part but this cost will be refunded once the new part is dispatched.
We have the final decision with regards to replacement parts, no correspondence will be entered into.
By this consumer guarantee, Performance Toys Ltd guarantees the product to be free from defective materials and workmanship for the stated period of warranty, from the date of purchase as shown on the invoice.
Should the machine fail due to neglect, unreasonable use, misuse, accident, crash, corrosion, alterations, modifications, lack of regular service & maintenance (PRI) or failure to follow instructions properly then the part will not be covered and all warranty will be void.
Servicing must be carried out in line with our product recommendations. If this is not carried out then this will invalidate the warranty.
Please note that there is NO WARRANTY for any product that is used commercially, for racing, as part of a venture, loaned, resold or rented out by the purchaser.
Used Machine Retail Sales Warranty
Used / second hand machines are supplied with a 30 days parts only warranty.
Summary Of New Machine Sales Warranty Parts (Petrol Vehicles Excluding Mini Bikes, Pit Bikes & Adult Dirt Bikes)
Parts covered by 12 month warranty:
Main engine mechanical parts, secondary engine wear parts such as pistons & cylinder head, transmission & gear parts, chassis, frame, brush guards, wheels, brake calipers, steering assembly inc steering wheel, rods & arms, seat belts, exhaust manifold, radiator, fuel tank, hubs, fixed panels, handlebars, pedals, struts, spindles, supports, wishbones, axles.
Parts covered by 6 month warranty:
Electrical parts, starter motor, carburettor, drive shafts, master cylinder, cables, suspension, fuel pipe, brake pipe, coolant pipe, dust covers, switches, dials, levers, seats, exhaust pipe, coolant pipe, nuts, bolts, seals, washers, screws, gaskets, sensors, rubber gaitors.
Wear & tear parts - no warranty cover:
Tyres, brake pads, brake discs, bulbs, clutches, drive belts, battery, spark plugs, bearings, bushes, springs, chains, filters, fenders, mudguards, stickers, plastic or metal trim, mirrors, cables, starter ropes or any other part that may wear and require replacement in connection with normal use and maintenance of your product.
Summary Of New Machine Sales Warranty Parts (Mini Bikes, Pit Bikes & Adult Dirt Bikes) 90 day PARTS ONLY Warranty.
Parts covered by 90 day warranty:
Main engine mechanical parts, secondary engine wear parts such as pistons & cylinder head, transmission & gear parts, frame, wheels, brake calipers, exhaust manifold, radiator, fuel tank, hubs, fixed panels, handlebars, pedals, struts, spindles, supports, wishbones, axles.
Electrical parts, starter motor, carburettor, master cylinder, suspension, fuel pipe, brake pipe, coolant pipe, dust covers, switches, dials, levers, seats, exhaust pipe, coolant pipe, nuts, bolts, seals, washers, screws, gaskets, sensors, rubber gaitors.
Wear & tear parts - no warranty cover:
Tyres, brake pads, brake discs, cables, bulbs, clutches, drive belts, battery, spark plugs, bearings, bushes, springs, chains, filters, fenders, mudguards, stickers, plastic or metal trim, mirrors, starter ropes or any other part that may wear and require replacement in connection with normal use and maintenance of your product.
New Machine Retail Sales Warranty (Electric Vehicles)
Our Electric vehicles are supplied with a RETURN TO BASE 3 or 6 month (depending on the vehicle purchased) limited warranty for the original purchaser on both main parts and labour costs. Please note that balance bikes come with a parts ONLY warranty and do not include labour.
This is a guarantee against manufacturing defects and within these periods, we will replace non wear and tear parts, providing the part is found by the company to be defective. Please see guidelines above for a breakdown of parts deemed wear and tear parts and so not covered under the warranty.
In some cases, defective parts must be sent back to the company for inspection if asked for, prior to us sending out replacement parts.
The purchaser must pay the postage cost for the returned part but this cost will be refunded, subject to qualifying under the terms of the warranty, once the new part is dispatched.
We have the final decision with regards to replacement parts, no correspondence will be entered into.
By this consumer guarantee, Performance Toys Ltd guarantees the product to be free from defective materials and workmanship for the stated period of warranty, from the date of purchase as shown on the invoice.
Should the machine fail due to neglect, improper storgae, improper use, use in wet conditions, accident, crash, corrosion, alterations, modifications, lack of regular service & maintenance (PRI) or failure to follow instructions properly then the part will not be covered and all warranty will be void.
BATTERIES ARE COVERED BY A 3 MONTH WARRANTY.
Please note that there is NO WARRANTY for any product that is used commercially, for racing, as part of a venture, loaned, resold or rented out by the purchaser.
Spare Parts Sales Warranty (Applies to spare parts sales not machine sales)
Main parts are supplied with a 6 month guarantee / Electrical parts are supplied with a 3 month guarantee
Defective parts must be sent back to the company if asked for, for inspection prior to sending out replacement parts. The purchaser must pay the postage cost for the returned part. This cost will be refunded once the new part is dispatched. We have the final decision with regards to replacement parts, no correspondence will be entered into.
Should the part fail due to incorrect fitting, neglect, abuse, competitive use such as racing, accident, corrosion, lack of regular maintenance or modifications then the part will not be covered and all warranty will be void.
Owners Responsibility - Servicing & Maintenance
In order not to invalidate the manufacturer's warranty, all customer machines must be kept regularly serviced and maintained as required by the manufacturer and the distribution agent.
It is also necessary for basic maintenance such as tightening of nuts & bolts, frequent chain lubrication, brake adjustments, tune up, carburettor adjustments, choke adjustments or spark plug maintenance to be carried out at frequent intervals.
Regular servicing as outlined in the manufacturers handbook (supplied) must be undertaken, servicing can only be carried out by a qualified vehicle technician and an original invoice with the full breakdown of work carried out must always be retained. In the event of a warranty claim, these original documents must be available for validation in order for the claim process to begin.
Owners Responsibility - Essential Safety 'Pre Ride Inspection' (PRI)
Each and every time our product is used, it should ONLY be driven once an adult is 100% confident that they have completed their Pre Ride Inspection (PRI). This information can be found in the user manual supplied but can also be emailed upon request.
Before buying a machine from us please bear in mind that they are not the same as cars and so will require regular maintenance and complete safety check over. Failure to do this could result in a number of avoidable issues and machine down time.
How to claim
All faults MUST be reported in writing or ideally email. Please include as much information as possible, such as make, model, part number and date of invoice. Please also include photographic evidence if the fault is visible. We will assess the problem and try to assist you as much as possible without the need for you to send the product back to us. This is intended to save you time and expense.
Intention of return
Should a serious defect occur, we may ask you to return the product to us. You will need to use either the original packaging to return the product or ensure that the product is sufficiently protected to stop further damage occurring. We are not liable for transit damage. If you intend to return a product please contact us and state your intention and a valid reason for the return. Please do not return the product without contacting us beforehand.
Returns policy
If the reason for return is because of an error on our behalf or if a product is damaged or defective, then when making a refund, we will credit our delivery charges. The item will not be returned if damaged by the user or due to problems caused by general wear and tear of the item, misuse and guidelines are not followed.
To return a product under this Returns Policy, please contact us using the details given in the contact us section.
You must provide us with the original invoice, dispatch note or other proof of purchase. Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
Any item deemed unsuitable by the purchaser, must be returned by post at the expense of the purchaser. Faulty or damaged items must be returned by prior arrangement with us.
No responsibility can be placed on us for goods lost or damaged in transit and the purchaser must obtain proof of posting. We will endeavour to correct the situation of missing or damaged items but ultimate responsibility is with the carrier.
The company will replace free of charge for the original purchaser any part of the product purchased that is found by the company to be defective. Defective parts must be sent back to the company for inspection prior to sending out replacement parts if we have asked for them.
The management has the final decision with regards to replacement parts.
Should we determine the nature of the part required to remedy the fault, we, in agreement with the customer, may supply replacement part(s) for the customer or customer's agent to make the repair. All goods are provided with a return-to-base warranty.
It is the Buyer's responsibility to ensure the safe return of the goods for evaluation (i.e. to determine what repairs are required and or necessary) and at the Buyer's expense. If you have sent your product in for a repair that is not covered under warranty, the cost will be chargeable unless the fault is inherent.
Limited Liability
Performance Toys Ltd offers no other warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around any Performance Toys Product.
Also excluded from this warranty is any incidental or consequential damages including loss of use.
You agree to this warranty when you make a purchase of any product sold by Performance Toys Ltd whether it is direct from the company or from an authorised dealer
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